Shipping and return policies for Ruach Ru

Shipping Info

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3 - 10 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated by the shipper.

Shipment method: Fedex Standard

Estimated delivery time: 3-5 business days

* Overnight delivery is only available for orders with delivery addresses within the Caribbean.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

We ship to addresses within the Caribbean, North America, Central & South America, Europe, Africa, Asia &  Oceania Regions

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

House of Ruach Music is not responsible for any shipping costs, customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

House of Ruach Music is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship worldwide

Shipment processing time

All orders are processed within 3 -10 business days. Orders are not shipped or delivered on weekends or holidays.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Return Policy

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.